I don’t often drink pop, but when I do…
What is your favorite drink? Blue Sky - Cherry vanilla soda
Willow: Mommy is really good at cuddling! And she smells good. And she sings to me good!Me: What am I good at?Willow: You give me treats and I eat the treats. So I'm just a food dispenser now I guess...
See you again….
Friday marked my last day at Roofr. A fantastic company with fantastic people. ..Rewind 2 years. There I am, logging into LinkedIn for my bi-annual check-in. I go to clear my backlog of DM's. Messages that were sent MONTHS ago.. except for one. It...
Spooktober
Any last trace of summer weather is gone, which means you can expect a frown on my face for the next 7 months. A highlight for me though, was getting new internet. A new provider did fiber to the premise on my street and I am happy to report a...
Welcome to the Rock!
September brought my first visit to the rock (aka Newfoundland), for a good friends wedding.St. John's was a beautiful little town and I'd definitely love to go back and explore more of the island, as this was a very whirlwind tour. The wedding was...
August in an update
Rain has been the theme this summer..... Never ending rain. Not a fan 😞
July Fun
Lots of rain. I enjoy thunderstorms, but it's been colder than I would like.We've still enjoyed the summer though, with Roller Coasters, Water Parks, Skunks, and lots of love.
Summer is finally here
The heat waves have started and I couldn't be happier. I'm working on cherishing as much of these summer weekends as I can ❤️
Hip Hopping bunny
Willow had her first dance recital.
Bahama memories
February in a post
Willow had her Tonsil/Adenoid surgery. Now our little girl can sleep without sounds like an old Harley Davidson. So happy to have that behind us after having it hanging over our head for so long.
Life’s been busy…
It was a busy end of year for me.Had a whirlwind Fall, flying back and forth between coasts for work. First for a 14hr visit to Vancouver. Then came home, only to fly back out Vegas, where I spoke at the Support Driven conference for customer support and customer...
Fall Hikes
Coastal updates continued
A few more shots that I picked out from our West Coast road trip
Creating a healthy feedback culture
I was recently asked to join a customer service podcast. On it, I spoke about what feedback is and what makes a healthy feedback culture. I'll be doing a similar talk next month at the Support Driven Expo in Las Vegas....
Lake Louise
Lake Louise, Alberta. Partially frozen in May 2022
West Coast, Best Coast
Back at Christmas, I surprised my wife with a family road trip through the west coast. Fly into Vancouver, rent a car, then drive all through the Rockies and fly back from Calgary.My wife had never been to British Columbia before, nor had she driven through the...
April Update
Since my last post, we had four birthdays in our house. Willow, Me, Rascal (dog), and Rupert (cat). Weather is still horrible (cold and wet), why do people say they like spring? They don't. They like the last couple weeks of Spring. The rest of it is just cold, grey,...
Until we meet again…
2109 days, 5 countries, countless moments. A lot has happened since I started working at Automattic. We lost our house in a fire, had a child, travelled, weathered a global pandemic. When I joined, there were a ~240 Automattians, but it still felt like a small...
Should you use tiered customer support?
This week someone asked me if I thought tiered customer support was a good thing. My answer was No ... and also Yes. This is because it depends entirely on the purpose and how it's implemented. It's all about the $$$ Most companies implement tiered support as a...
Willow: Mommy is really good at cuddling! And she smells good. And she sings to me good!Me: What am I good at?Willow: You give me treats and I eat the treats. So I'm just a food dispenser now I guess...