What’s it like to be a Happiness Engineer?

This time last year I was working at FreshBooks, but now I’m realizing it is my 9th month working at Automattic and I can’t believe how fast it has gone. Our Grand Meetup, which happened just after my hiring, is only 3 months away.

In the past 9 months, I have grown so much professionally and I know I still have far more in front of me.

One of my colleagues recently wrote a great piece on what it’s like to work with the customer support team at Automattic. We call our crew Happiness Engineers, which despite being a trendy-cliché title, is actually quite correct. How we engineer that happiness is with a team of brilliant, motivated people that wear a lot of hats and have a deep pool of knowledge. If you are interested in reading his breakdown, I recommend reading his article here:

So You Want to be a Happiness Engineer, Huh?