Phil.blog

West Coast, Best Coast

Back at Christmas, I surprised my wife with a family road trip through the west coast. Fly into Vancouver, rent a car, then drive all through the...

April Update

Since my last post, we had four birthdays in our house. Willow, Me, Rascal (dog), and Rupert (cat). Weather is still horrible (cold and wet), why do...

Until we meet again…

2109 days, 5 countries, countless moments. A lot has happened since I started working at Automattic. We lost our house in a fire, had a child,...
Until we meet again…

Until we meet again…

2109 days, 5 countries, countless moments. A lot has happened since I started working at Automattic. We lost our house in a fire, had a child, travelled, weathered a...

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Should you use tiered customer support?
This week someone asked me if I thought tiered customer support was a good thing. My answer was No ... and also Yes. This is because it depends entirely on the purpose and how it's implemented. It's all about the $$$ Most companies implement tiered support as a...

Today, Willow gave me a nice big hug ❤️ Then she told me "Daddy, I love mommy way more than you" She really knows how to build 'em up, then knock 'em down.

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Remembering the good in the world

Remembering the good in the world

This year has been tough, on everyone. Pandemics, global disasters, economies crumbling, social unrest... The list goes on. This year (2020) has become sononymous with "shit". It's the year that no one wanted and that everyone wants to end. As a...

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Un-Socializing – to be more social

Un-Socializing – to be more social

A year ago, I decided to make a concious effort to spend less time on social media. Why did I do this? Did my plan work? Will I keep this up? Unplugging: My life, as with many people now, is centered around being online. I work online, I play video...

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My happiest birthday ever!

My happiest birthday ever!

This past weekend was my favourite birthday party ever. My daughter, Willow, turned one! It wasn't much of a "Party" as no one got invited over, thanks to COVID-19.There wasn't a lot of food.There wasn't even a big pile of gifts.Despite all that,...

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What’s in the a bag?

What’s in the a bag?

How much can you fit in a shopping bag? It turns out, a lot. In fact two years ago my entire life fit into a shopping bag. One for me, one for my wife. Each filled with clothes and supplies purchased the day before. That was all that we had after a...

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It doesn’t count unless it’s in print…

It doesn’t count unless it’s in print…

Today I received a pleasant surprise, a book! That's an odd thing for me to say, seeing as how I don't really enjoy reading and rarely dive into books. This was a little different though. A few years ago, while I was still working at FreshBooks - a...

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Starting Over

Starting Over

We choose new beginnings all the time. When we change jobs, change our address, change relationships. But what about when it’s the biggest change of your life and it’s not by choice? That’s what I found myself facing when a fire took my families...

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