Phil.blog

Coastal updates continued

A few more shots that I picked out from our West Coast road trip

Creating a healthy feedback culture

I was recently asked to join a customer service podcast. On it, I spoke about what feedback is and what makes a healthy feedback culture. I'll be...

Lake Louise

Lake Louise, Alberta. Partially frozen in May 2022
West Coast, Best Coast
Back at Christmas, I surprised my wife with a family road trip through the west coast. Fly into Vancouver, rent a car, then drive all through the Rockies and fly back from Calgary.My wife had never been to British Columbia before, nor had she driven through the...

Today, Willow gave me a nice big hug ❤️ Then she told me "Daddy, I love mommy way more than you" She really knows how to build 'em up, then knock 'em down.

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Working in CS made me a worse customer

I've been working in the Customer Support / Custom Service realm now for well over a decade. During that time I've learned and worked on becoming more empathetic and understanding on customers. I've learned how to understand what customer's truly...

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April Memories

April Memories

I'm up to 38 rotations around the sun now. https://videopress.com/v/qeKLU9ip?preloadContent=metadata

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March Memories

March Memories

This time of year, I always feel it the most as Winter drags on. I hate the cold, I hate being cold, and the shorter days really drain me.Luckily I have a pretty awesome family to cheer me up!

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Remembering the good in the world

Remembering the good in the world

This year has been tough, on everyone. Pandemics, global disasters, economies crumbling, social unrest... The list goes on. This year (2020) has become sononymous with "shit". It's the year that no one wanted and that everyone wants to end. As a...

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Un-Socializing – to be more social

Un-Socializing – to be more social

A year ago, I decided to make a concious effort to spend less time on social media. Why did I do this? Did my plan work? Will I keep this up? Unplugging: My life, as with many people now, is centered around being online. I work online, I play video...

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My happiest birthday ever!

My happiest birthday ever!

This past weekend was my favourite birthday party ever. My daughter, Willow, turned one! It wasn't much of a "Party" as no one got invited over, thanks to COVID-19.There wasn't a lot of food.There wasn't even a big pile of gifts.Despite all that,...

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It doesn’t count unless it’s in print…

It doesn’t count unless it’s in print…

Today I received a pleasant surprise, a book! That's an odd thing for me to say, seeing as how I don't really enjoy reading and rarely dive into books. This was a little different though. A few years ago, while I was still working at FreshBooks - a customer who I had...

Starting Over

Starting Over

We choose new beginnings all the time. When we change jobs, change our address, change relationships. But what about when it’s the biggest change of your life and it’s not by choice? That’s what I found myself facing when a fire took my families home and all of our...

What’s your life worth?

What’s your life worth?

  I saw this image on Facebook a few years back and instantly loved it. It's a simple message, yet one that resonated with me. So many people I know get caught in the race of life that they end up working, for the sake of working. They push themselves with...