Jun 21, 2021 | Customer Service
I’ve been working in the Customer Support / Custom Service realm now for well over a decade. During that time I’ve learned and worked on becoming more empathetic and understanding on customers. I’ve learned how to understand what customer’s...
Apr 5, 2018 | Customer Service, My Life
Today I received a pleasant surprise, a book! That’s an odd thing for me to say, seeing as how I don’t really enjoy reading and rarely dive into books. This was a little different though. A few years ago, while I was still working at FreshBooks – a...
Jun 14, 2017 | Customer Service
This time last year I was working at FreshBooks, but now I’m realizing it is my 9th month working at Automattic and I can’t believe how fast it has gone. Our Grand Meetup, which happened just after my hiring, is only 3 months away. In the past 9 months, I...
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