Today I received a pleasant surprise, a book!

That’s an odd thing for me to say, seeing as how I don’t really enjoy reading and rarely dive into books. This was a little different though.

A few years ago, while I was still working at FreshBooks – a customer who I had interacted with reached out to a podcast called the UnPodcast. They shared a story with them that was about me. Well, that podcast grew into a book and I’m in it 🙂

While I would have never forgotten this story, it’s nice to know that I will now have a physical reminder forever. If you’d like to hear the original podcast, I’ve linked the original YouTube video on my WHY CUSTOMER SERVICE? page.

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