Spooktober
Any last trace of summer weather is gone, which means you can expect a frown on my face for the next 7 months. A highlight for me though, was getting new internet. A...
Willow: Mommy is really good at cuddling! And she smells good. And she sings to me good!Me: What am I good at?Willow: You give me treats and I eat the treats. So I'm just a food dispenser now I guess...
August in an update
Rain has been the theme this summer..... Never ending rain. Not a fan 😞
July Fun
Lots of rain. I enjoy thunderstorms, but it's been colder than I would like.We've still enjoyed the summer though, with Roller Coasters, Water Parks, Skunks, and lots of love.
Summer is finally here
The heat waves have started and I couldn't be happier. I'm working on cherishing as much of these summer weekends as I can ❤️
Hip Hopping bunny
Willow had her first dance recital.
Bahama memories
February in a post
Willow had her Tonsil/Adenoid surgery. Now our little girl can sleep without sounds like an old Harley Davidson. So happy to have that behind us after having it hanging over our head for so long.
Getting the hook set
Training for the marathons of Marvel movies that she will inevitably have with me 😂
Sunset hikes
Life’s been busy…
It was a busy end of year for me.Had a whirlwind Fall, flying back and forth between coasts for work. First for a 14hr visit to Vancouver. Then came home, only to fly back out Vegas, where I spoke at the Support Driven conference for customer...
Creating a healthy feedback culture
I was recently asked to join a customer service podcast. On it, I spoke about what feedback is and what makes a healthy feedback culture. I'll be doing a similar talk next month at the Support Driven Expo in Las Vegas....
Lake Louise
Lake Louise, Alberta. Partially frozen in May 2022
West Coast, Best Coast
Back at Christmas, I surprised my wife with a family road trip through the west coast. Fly into Vancouver, rent a car, then drive all through the Rockies and fly back from Calgary.My wife had never been to British Columbia before, nor had she driven through the...
April Update
Since my last post, we had four birthdays in our house. Willow, Me, Rascal (dog), and Rupert (cat). Weather is still horrible (cold and wet), why do people say they like spring? They don't. They like the last couple weeks of Spring. The rest of it is just cold, grey,...
Until we meet again…
2109 days, 5 countries, countless moments. A lot has happened since I started working at Automattic. We lost our house in a fire, had a child, travelled, weathered a global pandemic. When I joined, there were a ~240 Automattians, but it still felt like a small...
Should you use tiered customer support?
This week someone asked me if I thought tiered customer support was a good thing. My answer was No ... and also Yes. This is because it depends entirely on the purpose and how it's implemented. It's all about the $$$ Most companies implement tiered support as a...
Willow: Mommy is really good at cuddling! And she smells good. And she sings to me good!Me: What am I good at?Willow: You give me treats and I eat the treats. So I'm just a food dispenser now I guess...
Today, Willow gave me a nice big hug ❤️ Then she told me "Daddy, I love mommy way more than you" She really knows how to build 'em up, then knock 'em down.
December has come and gone
Winter is here, which means I'll be grumpy for the next 5 months 😂 Over the past month Willow has become really attached to Abbie. Abbie seems to feel the same way as she's started jumping into Willow's bed every night when we are doing story time. It's very...
It’s off to work I go…
The time is almost here. In 36hrs, I'll be back at work. Having finished my 3 month sabbatical. Such an amazing perk of my work and I'm so lucky to have it. However, that doesn't make this any less difficult 😛 Going back is going to be tough. Especially since about...