Phil.blog
February in a post
Willow had her Tonsil/Adenoid surgery. Now our little girl can sleep without sounds like an old Harley Davidson. So happy to have that behind us after having it hanging over our head for so long.
Getting the hook set
Training for the marathons of Marvel movies that she will inevitably have with me 😂
Sunset hikes
Life’s been busy…
It was a busy end of year for me.Had a whirlwind Fall, flying back and forth between coasts for work. First for a 14hr visit to Vancouver. Then came home, only to fly back out Vegas, where I spoke at the Support Driven conference for customer support and customer...
Fall Hikes
Coastal updates continued
A few more shots that I picked out from our West Coast road trip
Creating a healthy feedback culture
I was recently asked to join a customer service podcast. On it, I spoke about what feedback is and what makes a healthy feedback culture. I'll be doing a similar talk next month at the Support Driven Expo in Las Vegas....
Lake Louise
Lake Louise, Alberta. Partially frozen in May 2022
West Coast, Best Coast
Back at Christmas, I surprised my wife with a family road trip through the west coast. Fly into Vancouver, rent a car, then drive all through the Rockies and fly back from Calgary.My wife had never been to British Columbia before, nor had she driven through the...